What is customer value?
A. |
Ratio between the customer's perceived benefits and the resources used to obtained these benefits.
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B. | Excess of satisfaction over expectation. |
C. | Post purchase dissonance |
D. | None of the above. |
Option: A Explanation : Click on Discuss to view users comments. nilesh bhongale said: (12:51am on Tuesday 24th April 2018)
excess of satishfication over expectation
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The cost of capital method includes
A. | dividend yield method |
B. | earning yield method |
C. |
dividend yield + growth in dividend method
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D. | All of the above |
Option: D Explanation : Click on Discuss to view users comments. |
A. | Net present value |
B. | Internal Rate of Return |
C. | Average rate of return |
D. | Profitability Index |
Option: C Explanation : Click on Discuss to view users comments. |