Explanation : An org anodization n has various types of an information system at various organizational levels: (i) ESS i.e. Executive Support System: It helps in making a decision at the strategic level through advanced graphics and communication. (ii) MIS i.e., Management Information System: These are the information system at the management level of an organization that serve the functions of planning,
controlling and decision making by providing a routine summary and exception reports. (iii) DSS i.e. Decision Support System: This information system is at the organizational management level that combines data and analyzing report to support the decision. (iv) TPS i.e. Transaction Processing System: These information systems serve at the operational level. They perform and record the daily routine transactions, which are very important to run the business
Explanation : Barriers in communication Semantic Barriers: Misund understanding
between the sender and receiver arising due
to the different meanings of words, and other
symbols used in communication.
Badly expressed message
Specialist language Emotional/Psychological Barriers: Psychological
state such as opinions, attitudes, status
consciousness, emotions, etc. of a person that
deeply affects the ability to communicate.
Loss by transmission and poor retention
Undue reliance on the written word
Distrust of communicator
Failure to communicate Organisational Barriers: Obstacles in the
flow of information among the employees
that might result in a commercial failure of
Organisational rules and regulations
Complexity in organisational structure
Fear of challenge to authority
Insistence on proper channel
Lack of confidence in subordinates
Lack of time
Lack of awareness.
Explanation : The specific activities involved in the selling process vary among salespeople and selling situations. No two salespeople use exactly the same selling methods. Nonetheless, many
salespeople move through a general selling process as they sell products. This process consists of seven steps: prospecting, approach, approach, making the
presentation, overcoming objections, closing the sale, and following up.