PREVIOUS YEAR SOLVED PAPERS - UGC NET Management December 2018

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77. In the context of industrial relations, match the items of List-I with the items of List-II and choose the correct answer from the code given below.

List-IList-II
(a) Conflict between managers and workers is normal and inescapable(i) Psychological approach
(b) Both management and workers see each other as less reliable(ii) Pluralistic approach
(c) There is a power relationship between the two classes(iii) Marxist approach

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80. Match the items of List-I with the items of List-II and choose the correct answer from the code given below.

List-I (Macro strategies developing customer value)List-II (Specific strategy)
(a) Customer excellence(i) Store on the corner of a busy intersection
(b) Operational excellence(ii) Unique merchandise
(c) Product excellence(iii) Strong relationships with their suppliers
(d) Locational excellence(iv) Effective branding

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