Explanation : Banking Ombudsman is a quasi judicial
authority functioning under the Banking
Ombudsman Scheme, 2006. The authority was
created to enable resolution of complaints of
customers of banks relating to services
rendered by the lenders.
Banking Ombudsman Scheme is a mechanism
created by the RBI to address the complaints
raised by bank customers. It is run by the
RBI directly to ensure customer protection in
the banking industry. According to the RBI,
“The Scheme enables an expeditious and
inexpensive forum to bank customers for
resolution of complaints relating to certain
services rendered by banks.”
The Banking Ombudsman Scheme was
introduced under Section 35 A of the Banking
Regulation Act, 1949 by RBI with effect from
1995. The present Ombudsman scheme was
introduced in 2006.
The Banking Ombudsman is a senior official
appointed by the Reserve Bank of India. He
has the responsibility to redress customer
complaints against deficiency in certain
banking services. At present fifteen
Ombudsmen were appointed by the RBI to
settle complaints and they are appointed in
All Scheduled Commercial Banks, Regional
Rural Banks and Scheduled Primary Cooperative
Banks are covered under the
The Banking Ombudsman can receive and
consider any complaint relating to a number
of deficiencies related to banking operations
including internet banking. RBI has
mentioned a large number of service
deficiencies by banks to customers where the
customers can approach the Ombudsman
through a complaint.
Explanation : Graphical method of locating the median Median can be located with the help of a cumulative frequency curve or by an ‘ogive’ curves. From the point of intersection of ‘less than’ and ‘more than’ ogives, if a perpendicular is drawn on the X axis, the point so obtained on the horizontal axis gives the value of the median.
If ogive is drawn using cumulated percentage frequencies, then we draw a straight line from the point representing 50 percent cumulated frequency on the Y-axis parallel to the X-axis to intersect the ogive. A perpendicular drawn from this point of intersection on the horizontal axis gives the value of the median.
Explanation : Types of Information to be Collected by Job Analysis Work Activities ∎ Job-oriented activities (description of the work activities performed, expressed in “job” terms, usually indicating what is accomplished, such as galvanising, weaving, cleaning, and so on; sometimes such activity descriptions also indicate how, why and when a worker performs an activity; usually the activities are those involving active human participation, but In certain instances they may characterise machine or system functions). ∎ Work activities/processes. ∎ Procedures used. ∎ Activity records (such as films). ∎ Personal accountability/responsibility. Worker-Oriented Activities ∎ Human behaviours performed in work (such as sensing, decision making, performing physical actions or communicating). ∎ Elemental motions (such as those used in time and motion studies). ∎ Personal job demands (human expenditures involved in work, such as energy expenditure). Machines, Tools, Equipment and Work Aids Used ∎ Computers (hardware and software). ∎ Safety equipment (goggles and groves). ∎ Office tools (pone, fax and books). Job-Related Tangibles and Intangibles ∎ Materials processed. ∎ Products made. ∎ Knowledge dealt with or applied (such as law or chemistry). ∎ Services rendered (such as laundering or repairing). Work Performance ∎ Work measurements (i.e., time taken). ∎ Work standards. ∎ Error analysis. ∎ Other aspects. Job Context ∎ Physical working conditions. ∎ Work schedule. ∎ Organised context. ∎ Social context. ∎ Incentives (financial and non-financial). Personal Requirements ∎ Job-related knowledge and/or skills (such as education, training, or work experience required). ∎ Personal attributes (such as aptitudes, physical characteristics, personality, interests required).